It is not news that enterprise search has been relegated to the long list of failed technologies by some. We are at the point where many analysts and business writers have called for a moratorium on the use of the term. Having worked in a number of markets and functional areas (knowledge management/KM, special libraries, and integrated library software systems) that suffered the death knell, even while continuing to exist, I take these pronouncements as a game of sorts.
Yes, we have seen the demise of vinyl phonograph records, cassette tapes and probably soon musical CD albums, but those are explicit devices and formats. When you can’t buy or play them any longer, except in a museum or collector’s garage, they are pretty dead in the marketplace. This is not true of search in the enterprise, behind the firewall, or wherever it needs to function for business purposes. People have always needed to find “stuff” to do their work. KM methods and processes, special libraries and integrated library systems still exist, even as they were re-labeled for PR and marketing purposes.
What is happening to search in the enterprise is that it is finding its purpose, or more precisely its hundreds of purposes. It is not a monolithic software product, a one-size-fits-all. It comes in dozens of packages, models, and price ranges. It may be embedded in other software or standalone. It may be procured for a point solution to support retrieval of content for one business unit operating in a very narrow topical range, or it may be selected to give access to a broad range of documents that exist in numerous enterprise domains on many subjects.
Large enterprises typically have numerous search solutions in operation, implementation, and testing, all at the same time. They are discovering how to deploy and leverage search systems and they are refining their use cases based on what they learn incrementally through their many implementations. Teams of search experts are typically involved in selecting, deploying and maintaining these applications based on their subject expertise and growing understanding of what various search engines can do and how they operate.
After years of hearing about “the semantic Web,” the long sought after “holy grail” of Web search, there is a serious ramping of technology solutions. Most of these applications can also make search more semantically relevant behind the firewall. These technologies have been evolving for decades beginning with so-called artificial intelligence, and now supported by some categories of computational linguistics such as specific algorithms for parsing content and disambiguating terms. A soon to-be released study featuring some of noteworthy applications reveals just how much is being done in enterprises for specific business purposes.
With this “teaser” on what is about to be published, I leave you with one important thought, meaningful search technologies depend on rich linguistically-based technologies. Without a cornucopia of software tools to build terminology maps and dictionaries, analyze content linguistically in context to elicit meaning, parse and evaluate unstructured text data sources, and manage vocabularies of ever more complex topical domains, semantic search could not exist.
Language complexities are challenging and even vexing. Enterprises will be finding solutions to leverage what they know only when they put human resources into play to work with the lingo of their most valuable domains.