Three weeks till your DX strategy checkup

Gilbane’s Digital Experience Conference

Washington DC April 28 – 29, Workshops May 1

conference attendees taking notes

This year’s DX conference is in three weeks, and features 36 carefully curated presentations by well-known experts on digital experience technologies and practices for marketing and the workplace. There are also additional sessions covering CRM, customer service, and speech technology available to you from our co-located partner events. See highlighted presentations below, the complete program, and learn about all the activities available to you. Then…

Register with code FG19 for best available price

DX Technologies for Customers and the Workplace Track
  • Creating Connected Experiences
  • Visualize—Then Optimize—Your DX Stack
  • There’s No AI Without IA (Information Architecture)
  • Is Block-Based Editing the Future of Web Content Management Systems?
  • CDP or Multi-Channel Hub? A Martech Journey
  • Alphabet Soup: CAT, CMS, TMS, PIM, & the APIs That Connect Them
DX Practices for Customers and the Workplace Track
  • Making the Business Case for Voice and Chatbot Experiences
  • Designing Workstreams to Support Business Processes
  • Building the Modern Digital Membership Organization
  • Engaging Ecommerce Content Search
  • Breaking Down the Regs: DX at the ATF
  • Exploring & Making Decisions About Content at Scale

For more regular updates see the Gilbane blog

Diamond sponsors

Google Cloud

Gridspace

twilio

ZOHO

Platinum sponsors

SAP digital experience

Shufflr

RingCentral logo

 

Gilbane Conferences have been providing content, computing, and digital experience professionals with trusted content since 2002.

Hey, Digital Experience Experts!

Don’t miss the opportunity to speak at our Digital Experience Conference in Washington DC in April.

We’ll be covering the same content and digital experience technologies, strategies, and practices for marketing and the workplace we have at our previous conferences, including their alignment and integration.

We are especially interested in hearing from organizations that have implemented or are planning on adopting, new technologies or practices in support of digital experience strategies or digital transformation initiatives.

See our Call for Speakers for information about the conference tracks, instructions for submitting speaking proposals, and a link to the proposal form.

Note the official deadline for proposals is October 12, however we will be extending it a week or so. If you are interested in speaking but need a little more time or have questions about potential topics, please contact me directly at frank@gilbane.com.

Submit your speaking proposal!

Conference: April 29–30, 2019
Workshops: May 1

Renaissance Washington DC Downtown

Co-located with the CRM Evolution, SpeechTek, and Smart Customer Service conferences

Learn how to use data to navigate personalization vs brand marketing

Gilbane Boston 2017 banner

Featured session:
Customer Experience, Data, Personalization, and Brand Marketing

Marketers have a lot to figure out these days. They need to navigate between decisions about how much to focus on personalization versus brand marketing, determine what data they need for each, and how it will be acquired, analyzed, and utilized, and decide which marketing technology components they need to choreograph to support their goals. And all the while they need to ensure they will be improving the customer experience. This session includes two presentations looking at the role of data in overall marketing strategy and customer experience.

Wednesday, November 29: 10:30 a.m. – 11:30 a.m.

*Register today to save your seat and use priority code 100FG17 for an extra discount*

Phil Kemelor at Gilbane Conference
Moderator:
Phil Kemelor, Partner, VP-Client Services, MaassMedia

Aaron Kechley at Gilbane Conference
Aaron Kechley, SVP, Product Management, Marketing & Technical Solutions, DataXu
The Marketer’s Dilemma: Data Activation

Mark Smith at Gilbane Conference
Mark Smith, President, Kitewheel
Supporting Today’s Connected Consumer with the End-to-End Customer Journey

Gilbane Digital Content Conference
Renaissance Boston Waterfront Hotel, November 28 – 29, 2017

Gilbane Conference double discount

The Early Bird price for the Gilbane Conference ends this Friday, November 3rd.

Use code 100FG17 for an *additional $100 off* at https://secure.infotoday.com/RegForms/gilbane/

The Gilbane Digital Content Conference is focused on content and digital experience technologies and strategies for marketing, publishing, and the workplace.

Gilbane Conference 2017 speaker proposals due June 2

Gilbane Digital Content Conference 2017

Join us as a speaker, but hurry!

We’re building the program for our annual Boston conference in the next few weeks and want to make sure you have the opportunity to apply to be a speaker.

As a speaker you’ll be addressing our influential community of content management, digital marketing, and technology experts and practitioners. Join us to educate, learn, and network. We are proud of our speakers and promote them as a key benefit of the conference.

The Gilbane Digital Content Conference is focused on content and digital experience technologies and strategies for marketing, publishing, and the workplace.

The deadline for proposals is Friday June 2, 2017!

Gilbane Digital Content Conference – last day to get special hotel rate

Today is the last day the hotel will accept reservations at the discounted group rate for the Gilbane Digital Content Conference! Book Today in order to receive the discounted rates! See below for more information:

Hotel Reservations

The Fairmont Copley Plaza is the official conference hotel for the Gilbane Digital Content Conference 2016. The following discounted guest room rates (plus applicable taxes) have been arranged for attendees who book by November 11, 2016.

  • Fairmont Rooms (one queen bed): $249 single/double
  • Deluxe Rooms (two double beds or one king bed): $279 single/double

Please note that the discounted room block is subject to availability and therefore is not guaranteed. So, please book early! As a special consideration for our attendees, the discounted group rate includes complementary in-room WIFI.

Reservations can be made online at https://resweb.passkey.com/go/gilbaneconf2016.

Or, to make a reservation by phone please call the Fairmont Global Reservation Centre at 1-800-441-1414. Be sure to mention you will be attending the Gilbane Conference in Boston so you receive the discounted group rate.

Are you focused on customer experience and digital marketing?

If Customer Experience and Digital Marketing is Your Game…

Have we got a track for you at this year’s Gilbane Conference. Track C: Content, Marketing, and Customer Experience is designed for marketers, marketing technologists, social marketers, content strategists, web content managers, content marketers, content creators and designers, and business and technology strategists focused on customer experience and digital marketing.

You’ll Learn How:

  • Adobe and Brightspot advise customers on managing a digital experience business
  • Campbell Soup and National Instruments are crafting modern customer experiences using iterative testing, measurement, and analysis to engage more deeply with customers
  • To create a plan to develop and deliver supporting and engaging content across multiple channels
  • Innovations in artificial intelligence will shape the future Of content and commerce
  • Translation and localization technology will impact the future
  • To successfully map business and technology requirements

Register now to join us for the Gilbane Digital Content Conference’s Track C: Content, Marketing, and Customer Experience on November 29-30. Get a full description for all 14 sessions in this track, here.Gilbane conference attendees

Register with code F16G to save an extra $100 off the Early Bird rate of your conference pass.

Register Today 

The Venue

The Fairmont Copley Plaza is the official conference hotel for the Gilbane Digital Content Conference 2016. Discounted guest room rates (plus applicable taxes) have been arranged for attendees who book by November 11, 2016. Find out more…

Gilbane conference hotel 2016

How to develop a personalization strategy

Join us at the Gilbane Conference in Boston December 1-3 and learn how your peers are building superior digital experiences for customers and employees. Personalization is a big, and complex, component of customer experiences. A successful strategy for your organization needs to consider all the stakeholders and lots of variables. This workshop will help you begin, or review, your personalization strategy.

Workshop A. Developing a Personalization Strategy: One Size Doesn’t Fit All

In this workshop, we will discuss the thinking necessary to build a strong personalization strategy for any organization. Illuminating a range of different types of strategy and effective scenarios for different organization types, we will pull back the details to understand the commonalities, decision paths, and frameworks for organizing these strategies.

The session will also ground the discussion in some operational complexity associated with personalization strategy, including:

  • Assessing existing user behavior as a prerequisite of personalization strategy
  • Audience segmentation and CRM
  • The interaction between personalization strategy and UX planning

For attendees, the workshop will provide both an overview of this complex subject, and the chance to discuss their own challenges and align them with strategies that can work.

Instructor: John Berndt, CEO, TBG (The Berndt Group)
Tuesday, December, 1: 9:00 a.m. – 12:00 p.m. • Fairmont Copley Plaza Hotel, Boston

This workshop is included in the ConferencePlus package. Save $200 on the ConferencePlus and Conference Only options. To get your Bluebill discount use priority code 200BB when registering online.

I would like my $200 registration discount – code 200BB

Building the analytics you need to monetize your innovation

Join us at the Gilbane Conference in Boston December 1-3 and learn how your peers are building superior digital experiences for customers and employees. If you haven’t reviewed your analytics for effectiveness in a while, or are wondering if you are collecting the right metrics to support your business objectives, this in-depth workshop is for you.

Great Ideas Need the Right Metrics to Flourish: Building the Analytics You Need to Monetize your Innovation

For digital innovators, Analytics and data-driven decision-making have become key determinants of success. “If you can measure it, you can manage it.” The right metrics often make the difference between monetizing innovation and under-performance.

Yet identifying these “metrics that matter” isn’t easy—the right metrics vary widely based on your business model—nor is it easy to build the required capabilities and collecting the necessary data. Fortunately there is a way to make it easier, and this presentation will share a better way to tackle the challenge.

In this workshop, author and analytics veteran Jaime Fitzgerald will share his battle-tested method that addresses this challenge. During two decades working with data, Mr. Fitzgerald created a new method that makes it easier to define the metrics you really need to monetize your innovative ideas, business models, and initiatives. In addition to defining the “metrics that matter,” Mr. Fitzgerald’s methodology defines the analytic methods and data sources you need to generate these key performance indicators, and how they will be used to enhance key business decisions, essential processes, and business model evolution.

Instructor: Jaime Fitzgerald, Founder & Managing Partner, Fitzgerald Analytics
Tuesday, December, 1: 1:00 p.m. – 4:00 p.m. • Fairmont Copley Plaza Hotel, Boston

This workshop is included in the ConferencePlus package. Save $200 on the ConferencePlus and Conference Only options. To get your Bluebill discount use priority code 200BB when registering online.

I would like my $200 registration discount – code 200BB

 

Insiders’ Guide to Selecting the Right WCM

Join us at the Gilbane Conference in Boston December 1-3 and learn how your peers are building superior digital experiences for customers and employees. If you have a website refresh project coming up, make sure you are prepared with the latest info on the web content management technology landscape by attending this in-depth workshop.

Workshop C. Insiders’ Guide to Selecting the Right WCM

If you are a website or intranet manager or architect, this year may well find you looking to implement new tools or refresh dated platforms. However, you face a wide and growing array of vendors willing to address your problems. Which ones offer the best fit for your particular circumstances?

This fast-paced workshop led by Real Story Group founder Tony Byrne will help you understand the broad but converging marketplaces for Web CMS technologies. Tony will sort out the key players and business models, and offer you a roadmap for deciding which types of technologies and vendors provide the best long-term fit for your needs. The workshop will answer several key questions:

  • How can you quickly distinguish among the 120 major toolsets across these marketplaces?
  • How are changes in the open source landscape impacting your options today and going forward?
  • Where does Web Publishing intersect with emergent technologies?
  • What should you expect to pay for these tools?
  • What are the critical, can’t-ignore architectural distinctions you need to make?
  • How mature are the vendors? – What are the strengths and weaknesses of some key players, including Microsoft, IBM, and Oracle
  • How can you insure that your selection process meets your original business objectives?
  • Which should you pick first: Agency, Integrator, Vendor, or…?
  • What are some major pitfalls others have made that you can readily avoid?
  • How are these marketplaces likely to evolve in the coming years, and how can you best align your firm to take advantage of future innovation?

Instructor: Tony Byrne, Founder, Real Story Group
Tuesday, December, 1: 9:00 a.m. – 12:00 p.m. • Fairmont Copley Plaza Hotel, Boston

This workshop is included in the ConferencePlus package. Save $200 on the ConferencePlus and Conference Only options.

To get your Bluebill discount use priority code 200BB when registering online.

I would like my $200 registration discount – code 200BB

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