Hustling through my preparation list before the Gilbane San Francisco conference I have come to the fifth session on enterprise search that I’ll be moderating,
As the session abstract states, there are as many technologies for finding content as there are types of content and types of enterprises. Locating a pile of links or citations is rarely the end game for those who really seek to leverage content. Both presenters in this session will talk about solutions that serve real and critical needs for one enterprise, in the first case being able to securely search content across a professional services firm in which collaboration is important within defined proprietary boundaries.
The second case also touches on the need for collaboration and sharing, in this case by enabling location of individuals who are experts. Using the context of content and associations to which they are linked for “defining” individual expertise, search filters relevant metadata to reveal those individuals. Connections are made to locate people and their professional work.
Delivering search results intelligently requires not only technology but also the art of the implementation team. Keeping the focus on specific business outcomes is the essence of ensuring that search delivers intelligent content. The stories of what problem was targeted, what tools were deployed, and how search was implemented by savvy search specialists are the most interesting and useful for learning. Finding out that serendipity also plays a role is getting closer to the best solution is always fun to discover in the process. We’ll be listening on June 19th.