Tag: Oracle

Search Industry in 2010

Just in from Information Week is this article (Exclusive: IBM Reorganizes Software Group ) that prompted me to launch 2010 with some thoughts on where we are heading with enterprise search this year. When IBM does something dramatic it impacts the industry because it makes others react.

I don’t make forecasts or try to guess whether strategic changes will succeed or fail but a couple of years ago, I blogged on IBM’s introduction of Yahoo OmniFind, a free offering and then followed up with these comments just a few months ago. IBM makes their competitors change, try to outsmart, outguess, or copy, just as Microsoft or Google changes cause ripples in the industry.

Meanwhile, OpenText, another large software company with search offerings, is not going to offer search outside of its other product suites. [More is likely to come out after the scheduled analyst meetings today but I’m not there and can’t brief you on deeper intent.] We have recently seen an announcement about FAST being delivered with new SharePoint offerings, the first major release of FAST announced since Microsoft acquired them almost two years ago. While FAST is still available as a standalone product from MS, it and other search engines may be steadily moving into being embedded in suites by their acquirers.

Certainly IBM has a lot of search components that they have acquired, so continuing to bind with other content offerings is a probable strategy. Oracle and Autonomy may soon come up with similar suite offerings embedding search once again. Oracle SES (Secure Enterprise Search) does not appear to have a lot of traction and it’s possible that supporting pure search offerings may be a burden for Autonomy with its stable of many acquired content products.

All of this leads me to think that, since enterprise search has gotten such a bad reputation as a failed technology, the big software houses are going to bury it in point solutions. Personally, I believe that enterprise search is a failed strategy and SMBs can still find search engines that will serve the majority of their enterprise needs for several years to come. The same holds true for divisions or groups within large corporations.

Guidance: select and adopt one or more search solutions that fit your budget for small scale needs, point solutions and enterprise content that everyone in the organization needs to access on a regular basis. Learn how these products work, what they can and cannot deliver, making incremental adjustments as needs change and evolve. Do not install and think you are done because you will never be done. Cultivate a few search experts to stick with the evolving landscape and give them the means to keep up with changes in the search landscape. It is going to keep morphing for a long time to come.

Enterprise Search 2008 Wrap-Up

It would be presumptuous to think that I could adequately summarize a very active year of evolution among a huge inventory of search technologies. This entry is more about what I have learned and what I opine about the state-of-the-market, than an analytical study and forecast.

The weak link in the search market is product selection methods. My first thought is that we are in a state of technological riches without clear guideposts for which search models work best in any given enterprise. Those tasked to select and purchase products are not well-educated about the marketplace but are usually not given budget or latitude to purchase expert analysis when it is available. It is a sad commentary to view how organizations grant travel budgets to attend conferences where only limited information can be gathered about products but will not spend a few hundred dollars on in-depth comparative expert analyses of a large array of products.

My sources for this observation are numerous, confirmed by speakers in our Gilbane conference search track sessions in Boston and San Francisco. As they related their personal case histories for selecting products, speakers shared no tales of actually doing literature searches or in-depth research using resources with a cost associated. This underscores another observation, those procuring search do not know how to search and operate in the belief that they can find “good enough” information using only “free stuff.” Even their review of material gathered is limited to skimming rather than a systematic reading for concrete facts. This does not make for well-reasoned selections. As noted in an earlier entry, a widely published chart stating that product X is a leader does nothing to enlighten your enterprise’s search for search. In one case, product leadership is determined primarily by the total software sales for the “leader” of which search is a miniscule portion.

Don’t expect satisfaction with search products to rise until buyers develop smarter methods for selection and better criteria for making a buy decision that suits a particular business need.

Random Thoughts. It will be a very long time before we see a universally useful, generic search function embedded in Microsoft (MS) product suites as a result of the FAST acquisition. Asked earlier in the year by a major news organization whether I though MS had paid too much for FAST, I responded “no” if what they wanted was market recognition but “yes” if they thought they were getting state-of-the-art-technology. My position holds; the financial and legal mess in Norway only complicates the road to meshing search technology from FAST with Microsoft customer needs.

I’ve wondered what has happened to the OmniFind suite of search offerings from IBM. One source tells me it makes IBM money because none of the various search products in the line-up are standalone, nor do they provide an easy transition path from one level of product to another for upward scaling and enhancements. IBM can embed any search product with any bundled platform of other options and charge for lots of services to bring it on-line with heavy customization.

Three platform vendors seem to be penetrating the market slowly but steadily by offering more cohesive solutions to retrieval. Native search solutions are bundled with complete content capture, publishing and search suites, purposed for various vertical and horizontal applications. These are Oracle, EMC, and OpenText. None of these are out-of-the-box offerings and their approach tends to appeal to larger organizations with staff for administration. At least they recognize the scope and scale of enterprise content and search demands, and customer needs.

On User Presentations at the Boston Gilbane Conference, I was very pleased with all sessions, the work and thought the speakers put into their talks. There were some noteworthy comments in those on Semantic Search and Text Technologies, Open Source and Search Appliances.

On the topic of semantic (contextual query and retrieval) search, text mining and analytics, the speakers covered the range of complexities in text retrieval, leaving the audience with a better understanding of how diverse this domain has become. Different software application solutions need to be employed based on point business problems to be solved. This will not change, and enterprises will need to discriminate about which aspects of their businesses need some form of semantically enabled retrieval and then match expectations to offerings. Large organizations will procure a number of solutions, all worthy and useful. Jeff Catlin of Lexalytics gave a clear set of definitions within this discipline, industry analyst Curt Monash provoked us with where to set expectations for various applications, and Win Carus of Information Extraction Systems illustrated the tasks extraction tools can perform to find meaning in a heap of content. The story has yet to be written on how semantic search is and will impact our use of information within organizations.

Leslie Owens of Forrester and Sid Probstein of Attivio helped to ground the discussion of when and why open source software is appropriate. The major take-way for me was an understanding of the type of organization that benefits most as a contributor and user of open source software. Simply put, you need to be heavily vested and engaged on the technical side to get out of open source what you need, to mold it to your purpose. If you do not have the developers to tackle coding, or the desire to share in a community of development, your enterprise’s expectations will not be met and disappointment is sure to follow.

Finally, several lively discussions about search appliance adoption and application (Google Search Appliance and Thunderstone) strengthen my case for doing homework and making expenditures on careful evaluations before jumping into procurement. While all the speakers seem to be making positive headway with their selected solutions, the path to success has involved more diversions and changes of course than necessary for some because the vetting and selecting process was too “quick and dirty” or dependent on too few information sources. This was revealed: true plug and play is an appliance myth.

What will 2009 bring? I’m looking forward to seeing more applications of products that interest me from companies that have impressed me with thoughtful and realistic approaches to their customers and target audiences. Here is an uncommon clustering of search products.

Multi-repository search across database applications, content collaboration stores document management systems and file shares: Coveo, Autonomy, Dieselpoint, dtSearch, Endeca, Exalead, Funnelback, Intellisearch, ISYS, Oracle, Polyspot, Recommind, Thunderstone, Vivisimo, and X1. In this list is something for every type of enterprise and budget.

Business and analytics focused software with intelligence gathering search: Attensity, Attivio, Basis Technology, ChartSearch, Lexalytics, SAS, and Temis.

Comprehensive solutions for capture, storage, metadata management and search for high quality management of content for targeted audiences: Access Innovations, Cuadra Associates, Inmagic, InQuira, Knova, Nstein, OpenText, ZyLAB.

Search engines with advanced semantic processing or natural language processing for high quality, contextually relevant retrieval when quantity of content makes human metadata indexing prohibitive: Cognition Technologies, Connotate, Expert System, Linguamatics, Semantra, and Sinequa

Content Classifier, thesaurus management, metadata server products have interplay with other search engines and a few have impressed me with their vision and thoughtful approach to the technologies: MarkLogic, MultiTes, Nstein, Schemalogic, Seaglex, and Siderean.

Search with a principal focus on SharePoint repositories: BA-Insight, Interse, Kroll Ontrack, and SurfRay.

Finally, some unique search applications are making serious inroads. These include Documill for visual and image, Eyealike for image and people, Krugle for source code, and Paglo for IT infrastructure search.

This is the list of companies that interest me because I think they are on track to provide good value and technology, many still small but with promise. As always, the proof will be in how they grow and how well they treat their customers.

That’s it for a wrap on Year 2 of the Enterprise Search Practice at the Gilbane Group. Check out our search studies at http://gilbane.com/Research-Reports.html and PLEASE let me hear your thoughts on my thoughts or any other search related topic via the contact information at http://gilbane.com/

Nothing Like a Move by Microsoft to Stir up Analysis and Expectations

Since I weighed in last week on the Microsoft acquisition of FAST Search & Transfer, I have probably read 50+ blog entries and articles on the event. I have also talked to other analysts, received emails from numerous search vendors summarizing their thoughts and expectations about the enterprise search market and had a fair number of phone calls asking questions about what it means. The questions range from “Did Microsoft pay too much?, to “Please define enterprise search,” to “What are the next acquisitions in this market going to be going to be?” My short and flippant answers would be “No,” “Do you have a few hours?” and “Everyone and no one.”

I have seen some excellent analysis contributing relevant commentary to this discussion, some misinterpretation of what the distinction’s are between enterprise search and Web search, and some conclusions that I would seriously debate. You’ll forgive me if I don’t include links to the pieces that influenced the following comments. But one by Curt Monash in his piece on January 14 summarized the state of this industry and its already long history. It is noteworthy that while the popular technology press has only recently begun to write about enterprise search, it has been around for decades in different forms and in a short piece he manages to capture the highlights and current state.

Other commentary seems to imply that Microsoft is not really positioning itself to compete with Google because Google is really about Web (Internet) searching and Microsoft is not. This implies that FAST has no understanding of Web searching. Several points must be made:

  1. FAST Search & Transfer has been involved in many aspects of search technologies for a decade. Soon after landing on our shores it was the search engine of choice for the U.S. government’s unifying search engine to support Internet-based searching of agency Web sites by the public. Since then it has helped countless enterprises (e.g. governments, manufacturers, e-commerce companies) expose their content, products and services via the Web. FAST knows a lot about how to make Web search better for all kinds of applications and they will bring that expertise to Microsoft.
  2. Google is exploiting the Web to deliver free business software tools that directly challenge Microsoft stronghold ( e.g. email, word processing). This will not go unanswered by the largest supplier of office automation software.
  3. Google has several thousand Google Enterprise Search Appliances installed in all types of enterprises around the world, so it is already as widely deployed in enterprises in terms of numbers as FAST, albeit at much lower prices and for simpler application. That doesn’t mean that they are not satisfying a very practical need for a lot of organizations where it is “good enough.”

For more on the competition between the two check this article out.

Enterprise search has been implied to mean only search across all content for an entire enterprise. This raises another fundamental problem of perception. Basically, there are few to no instances of a single enterprise search engine being the only search solution for any major enterprise. Even when an organization “standardizes” on one product for its enterprise search, there will be dozens of other instances of search deployed for groups, divisions, and embedded within applications. Just two examples are the use of Vivisimo now used for USA.gov to give the public access to government agency public content, even as each agency uses different search engines for internal use. Also, there is IBM, which offers the OmniFind suite of enterprise search products, but uses Endeca internally for its Global Services Business enterprise.

Finally, on the issue of expectations, most of the vendors I have heard from are excited that the Microsoft announcement confirms the existence of an enterprise search market. They know that revenues for enterprise search, compared to Web search, have been miniscule. But now that Microsoft is investing heavily in it, they hope that top management across all industries will see it as a software solution to procure. Many analysts are expecting other major acquisitions, perhaps soon. Frequently mentioned buyers are Oracle and IBM but both have already made major acquisitions of search and content products, and both already offer enterprise search solutions. It is going to be quite some time before Microsoft sorts out all the pieces of FAST IP and decides how to package them. Other market acquisitions will surely come. The question is whether the next to be acquired will be large search companies with complex and expensive offerings bought by major software corporations. Or will search products targeting specific enterprise search markets be a better buy to make an immediate impact for companies seeking broader presence in enterprise search as a complementary offering to other tools. There are a lot of enterprise search problems to be solved and a lot of players to divvy up the evolving business for a while to come.

Enterprise Search: Leveraging and Learning from Web Search and Content Tools

Following on my last post in which I covered the unique value propositions offered by a variety of enterprise search products, this one takes a look at the evolution of enterprise search. The commentary by search company experts, executives, and analysts indicates some evolutionary technologies and the escalation of certain themes in enterprise search. Furthermore, the pursuit of organizations to strengthen the link between searching technologies and knowledge enablers has never been more prominently featured taking search to a whole new level beyond mere retrieval.
The following paraphrased comments from the Enterprise Search Keynote session are timely and revealing. When I asked, Will Web and Internet Search Technologies Drive the Enterprise (Internal) Search Tool Offerings or Will the Markets Diverge?, these were some thoughts from the panelists.

Matt Brown, Principal Analyst from Forrester Research, commented that enterprise search demands much different and richer content interpretation types of search technologies. What Web-based searching does is create such high visibility for search that enterprises are being primed to adopt it, but only when it comes with enhanced capabilities.

Echoing Matt’s remarks, Oracle search solution manager Bob Bocchino commented on the difficulty of making search operate well within the enterprise because it needs to deal with structured database content and unstructured files, while also applying sophisticated security features that let only authorized viewers see restricted content. Furthermore, security must be deployed in a way that does not degrade performance while supporting continuous updates to content and permissions.

Hadley Reynolds, VP & Director of the Center for Search Innovation at Fast Search & Transfer, noted that the Web isn’t really making a direct impact on enterprise search innovation but many of the social tools found on the Web are being adopted in enterprises to create new kinds of content (e.g. social networks, blogs and wikis) with which enterprise search engines must cope in richer contextual ways.

Don Dodge, Director of Business Development for the Emerging Business Team at Microsoft further noted that the Internet’s biggest problem is scale. That is a much easier problem to solve than in the enterprise where user standards for what qualifies as a good and valuable search results are much higher, therefore making the technology to deliver those results more difficult.

Among the other noteworthy comments in this session was a negative about taxonomies. The gist of it was that they require so much discipline that they might work for a while but can’t really be sustained. If this attitude becomes the norm, many of the semantic search engines which depend on some type of classification and categorization according to industry terminologies or locally maintained lists will be challenged to deliver enhanced search results. This is a subject to be taken up in a later blog entry.

A final conclusion about enterprise search was a remark about the evolution of adoption in the marketplace. Simply put, the marketplace is not monolithic in its requirements. The diversity of demands on search technologies has been a disincentive for vendors to focus on distinct niches and place more effort on areas like e-commerce. This seems to be shifting, especially with all the large software companies now seriously announcing products in the enterprise search market.

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