Tag: Vivisimo

Churning in the Search Sector – Two BIG Events in One Week

Analysts having been projecting major consolidation in the enterprise search marketplace for a couple of years. What is interesting to me is how slowly this is evolving. For every merger or acquisition, whether small or large (acquisition of Mondosoft by SurfRay or FAST by Microsoft), other companies emerge or evolve with diverse and potentially competitive technologies (e.g. Attivio, Connotate, Expert System, EyeAlike, Truevert, Temis).

We have seen companies like Exalead, ISYS, and Vivisimo gain on former leaders. Microsoft is often listed as an industry leader because it acquired former leader FAST while companies with solid products for verticals, like Recommind in law and financial services, are often overlooked because they lack the total company revenues of a Microsoft that sells a lot more software than enterprise search.

This past week two industry news items caused me to reflect on the potential impact of announcements that, while not surprising, can upset the plans of buyers of search technology. The first was the announcement that Autonomy is planning to procure Interwoven. That Interwoven is being acquired is no surprise, since the company was being groomed for acquisition. However, this appears to be the first instance of a “search” company acquiring a “content management/document management” company. The norm has been that search companies get bought to fill a need by ECM or CMS vendors. For anyone planning to procure Interwoven because of its embedded Vivisimo Velocity for Universal search in its Worksite product, this does put a wrinkle in the fabric. What a shame because it is going to be a while before the actual impact is really known and could slow sales. The cost to buyers having to accept Autonomy’s IDOL instead of Velocity could be significant. The effect could be on both licensing and deployment because Velocity has been an efficient install for most enterprises. Autonomy has got a big ramp up to shift from being a search company to becoming an ECM supplier and some will take a wait and see attitude, regardless of the Idol reputation.

The second big announcement, of course, is the departure from Microsoft of John Marcus Lervik, a co-founder of FAST and recently named Executive VP in a newly created position for Enterprise Search at Microsoft. I’m sure you’ll be seeing plenty about the reasons elsewhere. However, the difficulty for those buyers who are depending on FAST’s search technology to be integrated sooner rather than later in Microsoft’s offerings has just been made more complicated as one of the original leaders of FAST is leaving the team.

Two years ago I commented to FAST executives about the need for vendors on a rapid growth path to make the buying, business and support experience for customers a priority, beyond technology enhancements; so, I take little consolation in seeing this turmoil. If you are a buyer, take a good hard look behind the technology to see what else you will be dealing with as you make plans to acquire software.

Enterprise Search 2008 Wrap-Up

It would be presumptuous to think that I could adequately summarize a very active year of evolution among a huge inventory of search technologies. This entry is more about what I have learned and what I opine about the state-of-the-market, than an analytical study and forecast.

The weak link in the search market is product selection methods. My first thought is that we are in a state of technological riches without clear guideposts for which search models work best in any given enterprise. Those tasked to select and purchase products are not well-educated about the marketplace but are usually not given budget or latitude to purchase expert analysis when it is available. It is a sad commentary to view how organizations grant travel budgets to attend conferences where only limited information can be gathered about products but will not spend a few hundred dollars on in-depth comparative expert analyses of a large array of products.

My sources for this observation are numerous, confirmed by speakers in our Gilbane conference search track sessions in Boston and San Francisco. As they related their personal case histories for selecting products, speakers shared no tales of actually doing literature searches or in-depth research using resources with a cost associated. This underscores another observation, those procuring search do not know how to search and operate in the belief that they can find “good enough” information using only “free stuff.” Even their review of material gathered is limited to skimming rather than a systematic reading for concrete facts. This does not make for well-reasoned selections. As noted in an earlier entry, a widely published chart stating that product X is a leader does nothing to enlighten your enterprise’s search for search. In one case, product leadership is determined primarily by the total software sales for the “leader” of which search is a miniscule portion.

Don’t expect satisfaction with search products to rise until buyers develop smarter methods for selection and better criteria for making a buy decision that suits a particular business need.

Random Thoughts. It will be a very long time before we see a universally useful, generic search function embedded in Microsoft (MS) product suites as a result of the FAST acquisition. Asked earlier in the year by a major news organization whether I though MS had paid too much for FAST, I responded “no” if what they wanted was market recognition but “yes” if they thought they were getting state-of-the-art-technology. My position holds; the financial and legal mess in Norway only complicates the road to meshing search technology from FAST with Microsoft customer needs.

I’ve wondered what has happened to the OmniFind suite of search offerings from IBM. One source tells me it makes IBM money because none of the various search products in the line-up are standalone, nor do they provide an easy transition path from one level of product to another for upward scaling and enhancements. IBM can embed any search product with any bundled platform of other options and charge for lots of services to bring it on-line with heavy customization.

Three platform vendors seem to be penetrating the market slowly but steadily by offering more cohesive solutions to retrieval. Native search solutions are bundled with complete content capture, publishing and search suites, purposed for various vertical and horizontal applications. These are Oracle, EMC, and OpenText. None of these are out-of-the-box offerings and their approach tends to appeal to larger organizations with staff for administration. At least they recognize the scope and scale of enterprise content and search demands, and customer needs.

On User Presentations at the Boston Gilbane Conference, I was very pleased with all sessions, the work and thought the speakers put into their talks. There were some noteworthy comments in those on Semantic Search and Text Technologies, Open Source and Search Appliances.

On the topic of semantic (contextual query and retrieval) search, text mining and analytics, the speakers covered the range of complexities in text retrieval, leaving the audience with a better understanding of how diverse this domain has become. Different software application solutions need to be employed based on point business problems to be solved. This will not change, and enterprises will need to discriminate about which aspects of their businesses need some form of semantically enabled retrieval and then match expectations to offerings. Large organizations will procure a number of solutions, all worthy and useful. Jeff Catlin of Lexalytics gave a clear set of definitions within this discipline, industry analyst Curt Monash provoked us with where to set expectations for various applications, and Win Carus of Information Extraction Systems illustrated the tasks extraction tools can perform to find meaning in a heap of content. The story has yet to be written on how semantic search is and will impact our use of information within organizations.

Leslie Owens of Forrester and Sid Probstein of Attivio helped to ground the discussion of when and why open source software is appropriate. The major take-way for me was an understanding of the type of organization that benefits most as a contributor and user of open source software. Simply put, you need to be heavily vested and engaged on the technical side to get out of open source what you need, to mold it to your purpose. If you do not have the developers to tackle coding, or the desire to share in a community of development, your enterprise’s expectations will not be met and disappointment is sure to follow.

Finally, several lively discussions about search appliance adoption and application (Google Search Appliance and Thunderstone) strengthen my case for doing homework and making expenditures on careful evaluations before jumping into procurement. While all the speakers seem to be making positive headway with their selected solutions, the path to success has involved more diversions and changes of course than necessary for some because the vetting and selecting process was too “quick and dirty” or dependent on too few information sources. This was revealed: true plug and play is an appliance myth.

What will 2009 bring? I’m looking forward to seeing more applications of products that interest me from companies that have impressed me with thoughtful and realistic approaches to their customers and target audiences. Here is an uncommon clustering of search products.

Multi-repository search across database applications, content collaboration stores document management systems and file shares: Coveo, Autonomy, Dieselpoint, dtSearch, Endeca, Exalead, Funnelback, Intellisearch, ISYS, Oracle, Polyspot, Recommind, Thunderstone, Vivisimo, and X1. In this list is something for every type of enterprise and budget.

Business and analytics focused software with intelligence gathering search: Attensity, Attivio, Basis Technology, ChartSearch, Lexalytics, SAS, and Temis.

Comprehensive solutions for capture, storage, metadata management and search for high quality management of content for targeted audiences: Access Innovations, Cuadra Associates, Inmagic, InQuira, Knova, Nstein, OpenText, ZyLAB.

Search engines with advanced semantic processing or natural language processing for high quality, contextually relevant retrieval when quantity of content makes human metadata indexing prohibitive: Cognition Technologies, Connotate, Expert System, Linguamatics, Semantra, and Sinequa

Content Classifier, thesaurus management, metadata server products have interplay with other search engines and a few have impressed me with their vision and thoughtful approach to the technologies: MarkLogic, MultiTes, Nstein, Schemalogic, Seaglex, and Siderean.

Search with a principal focus on SharePoint repositories: BA-Insight, Interse, Kroll Ontrack, and SurfRay.

Finally, some unique search applications are making serious inroads. These include Documill for visual and image, Eyealike for image and people, Krugle for source code, and Paglo for IT infrastructure search.

This is the list of companies that interest me because I think they are on track to provide good value and technology, many still small but with promise. As always, the proof will be in how they grow and how well they treat their customers.

That’s it for a wrap on Year 2 of the Enterprise Search Practice at the Gilbane Group. Check out our search studies at http://gilbane.com/Research-Reports.html and PLEASE let me hear your thoughts on my thoughts or any other search related topic via the contact information at http://gilbane.com/

Enterprise Search Executives to Comment on Trends and Challenges

Executives from four companies with unique products for solving search challenges within organizations will share their thoughts on what is most interesting, promising and problematic in the current market at Gilbane San Francisco, session EST-4 on June 19th. Because it is important to consider markets, this type of session gives the panel and audience a chance to recognize the perspectives of each other, sellers and buyers. I’ll be asking the executives to comment on their product strengths, with emphasis on specific value propositions for buyers. There will be an opportunity for the audience to ask questions because what is on the minds of buyers is often the most interesting for everyone to hear. When one listens to questions asked of vendors and hears responses, it reveals two important things about markets:

  • Alignment that exists (or not) between what buyers want and what sellers have to offer
  • Challenges both face to create value

Think about it. When individuals are tasked with selecting any technology on behalf of an organization or organizational unit, their ultimate success depends on selecting a product and company that truly supports a value proposition for that enterprise business need. While the buyer has responsibility for implementing or selecting the right implementation team, s/he rightly depends on good guidance and a healthy relationship with the purveyor of product. When a technology company puts its product in the hands of a buyer it must do so with the confidence that its product comes with a total value package. By that I mean not just the technology but also the design, toolkit, and support team to guide its successful implementation.
No one, particularly vendors, likes to talk about negatives. However, given all the things that can go wrong for a buyer trying to manage an implementation team or for sellers who don’t anticipate expectations about their products not explored during the selection process, it is important to consider factors that lead to failure or less than satisfactory outcomes. One question I will have for vendors is to share honestly some of the challenges or disappointments about the market that are a particular point of pain for them. Bad-mouthing customers is not the answer but conveying how hard most vendors honestly try to create value and how their best intentions can be derailed through miscommunication may help buyers and sellers smooth the communication flow.
After all, don’t we all want to provide value for our internal and external customers? I think you will find the panel a receptive group: a 25+-year veteran of the information access market, a marketing executive with an international search and text analytics firm, a founder of a rapidly growing plug-and-play search solution, and a marketing VP working to position a company with a large scale solution against the “big-three” search solutions. You’ll hear straight talk and interesting value propositions.
Speakers: Margie Hlava, President, Accession Innovation, David Haucke, VP Global, Marketing, ISYS, Laurent Simoneau, President & CEO, and Rebecca Thompson, VP Marketing, Vivisimo

Case Studies: Enterprise Search Success Stories

It has been a week since the annual Gilbane Boston 2007 Conference closed and I am still searching for the most important message that came out of Enterprise Search and Semantic Web Technology sessions. There were so many interesting case studies that I’ll begin with a search function that illustrates one major enterprise search requirement – aggregation.
Besides illustrating a business case for aggregating disparate content using search, the case studies shared three themes:
> Search is just a starting point for many business processes
> While few very large organizations present all of their organization’s content through a single portal, the technology options to manage such an ideal design are growing and up to supporting entire enterprises
> All systems were implemented and operational for delivering value in less than one year, underscoring the trend toward practical and more out-of-the box solutions
Here is a brief take on what came out of just the first two of seven sessions.
Small-medium solutions:
> Use of ISYS to manipulate search results and function as a back-office data analysis tool for DirectEDGAR, the complete SEC filings, presented by Prof. Burch Kealey of the University of Nebraska. Presentation
> Support for search by serendipity across the shareable content domains of members of a trade association (ARF) by finding results that satisfy the searcher in his pursuit of understanding with Exalead, presented by Alain Heurtebise CEO of Exalead. Presentation
> A knowledge portal enabling rapid and efficient retrieval of the complete technical documentation for field service engineers at Otis Elevator to meet rapid response goals when supporting customers using a customized implementation of dtSearch, presented by project consultant Rob Wiesenberg of Contegra Systems, Inc. Presentation
Large solutions calling for search across multi-million record domains:
> Hosted Vivisimo solution federating over 40 million documents across 22,000 government web sites accessible with search results clustered; it records over a half million page views per day on http://USA.gov and was deployed in 8 weeks, presented by Vivisimo co-founder Jerome Pesenti. Presenation
> Intranet knowledge portal for improving customer services by enabling access to internal knowledge assets (over half a million customer cases with all their associated documents) at USi (an AT&T company) using Endeca, a search product USi had experience deploying and hosting for very large e-commerce catalogs, presented by development leader Toby Ford of USi. With one developer it was running in six months. Presentation
> Within a large law firm (Morrison Foerster) and the legal departments of two multi-national pharmaceutical companies (Pfizer and Novartis), Recommind aggregates and indexes content for numerous internal application repositories, file shares and external content sources for unified search across millions of documents, contributing a direct ROI in saved labor by ensuring that required documents are retrieved in a single search process. Presentation
In each of these cases, content from numerous sources was aggregated through the crawling and indexing algorithms of a particular search engine pointed at a bounded and defined corpus of content, with or without associated metadata to solve a particular business problem. In each case, there were surrounding technologies, human architected design elements, and interfaces to present the search interface and results for a predefined audience. This is what we can expect from search in the coming months and years, deployments to meet specialized enterprise needs, an evolving array of features and tools to leverage search results, and a rapid scaling of capabilities to match the explosion of enterprise content that we all need to find and manipulate to do our jobs.
Next week, I will reconstruct more themes and messages from the conference.

Collaboration and Expertise Bring Focus to Enterprise Search

The topic of the month seems to be “social search;” I confess to being a willing participant in this new semantic framing of a rash of innovative new tools for enterprise search products. I would, however, defer to the professional intent of some great new features by stressing that this is really a next step in bringing collaboration closer to where expert knowledge workers do their work. As I view enterprises with a heavy research component, 10 – 30% of the average professional’s time is spent in a search environment. In other words, we all spend a lot of our day just looking for “stuff.” We also spend a significant amount of time in meetings, exchanging emails, and making presentations. More and more of us contribute to collaboration spaces where we work together on various types of document production.

Putting together the work habits and needs of a time-poor and information-rich community of knowledge workers in a post-processing environment where they can “mash up,” tag and commentate their search discoveries is a natural evolution of search technology. It is remarkable to see how search companies that are serious about the enterprise market (search within and for the enterprise) are rapidly turning out enhancements for their audiences, now that they are convinced that “Enterprise 2.0” has a boatload of early adopters in the wings. Search should always be about connecting experts and their content. Add collaboration and the ability to enrich search results by searchers for the benefit of their colleagues and you have a model for, soon-to-be, heavily adopted products.

That pretty much sums up how we should be thinking about “social search” in the enterprise. You can hear more of my views in a KMWorld Webinar, Using Social Search to Drive Innovation through Collaboration next Tuesday in a presentation sponsored by Vivisimo, one of the leaders in this area.

The week had plenty of virtual ink devoted this topic so you might want to check out these two articles with more commentary. The first was in eWeek, by Clint Boulton, Vivisimo Marries Search, Social Networking. The second shows that Google is on the bandwagon, as well, Google Enterprise Search gets social, a blog entry at C|Net News.com by Rafe Needleman.

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